M a r k e t N e w s

Kenya Power to use WhatsApp groups to stay in touch with consumers

Posted on : Thursday, 8th September 2016

 Kenya Power is set to use WhatsApp groups to engage customers in a bid to enhance communication and service delivery.

 
The company in a statement on Wednesday said the groups will be used to engage with the consumers for faster responses.
 
"WhatsApp groups provide a convenient engagement platform with large power customers and create a forum for them to put across issues concerning power supply thereby," managing director Ben Chumo said.
 
Chumo said large power consumers such as industries account for about 60 per cent of Kenya Power’s revenue generated from sale of electricity.
 
He said the the company took up the technology last year following an engagement meeting with members of the Kenya Association of Manufacturers.
 
"Customers are divided into WhatsApp groups that provide a link between them and Kenya Power regional offices across the country," he said.
 
The WhatsApp groups currently cover manufacturers in Mombasa, Eldoret, Kisumu, Central Kenya and Athi River.
 
Plans are underway to extend to other areas across the country.

Source : www.the-star.co.ke
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